Terms of Engagement

1. Using this website

Use this website only for lawful purposes and provide accurate information when requesting a case evaluation. The enquiry service is intended for adults acting for themselves or with authority to act for the person or organisation concerned.

2. General information

Website content describes financial fraud, forensic investigation and possible routes for seeking restitution. It is general information and does not replace advice based on your circumstances, the available evidence and the relevant jurisdiction.

The website does not provide investment management, banking custody or instructions to make speculative investments.

3. Preliminary questionnaire

The five-question questionnaire collects initial facts and displays an automated preliminary assessment. That assessment is based only on your selected answers. It does not verify a transaction, trace assets, confirm a legal claim or establish that funds can be recovered.

An analyst may need further information before discussing appropriate next steps.

4. No automatic engagement

Completing a questionnaire, submitting a form or receiving an initial response does not by itself create an attorney–client relationship, a representation agreement or an obligation to accept your case.

The scope of any work, responsible parties, relevant qualifications and confidentiality arrangements must be confirmed in a separate agreement. Formal legal proceedings require appropriately licensed counsel in the relevant jurisdiction.

5. Fees and written agreements

The preliminary consultation is described on this website as complimentary and without obligation. Any subsequent professional work, contingency fee, expenses or payment conditions must be set out in a written agreement before you proceed.

Read that agreement carefully. Website summaries do not replace its specific terms, and submitting the form does not authorise a payment.

6. No guarantee of recovery

Recovery depends on the facts, the evidence, the movement of assets, the actions of third parties and the applicable legal procedures. No questionnaire result, example, timeframe or statement on this website guarantees recovery or a particular outcome.

Do not rely on an initial enquiry to preserve a limitation period, a bank recall window or another deadline. Seek timely advice from an appropriately qualified professional where a deadline may apply.

7. Information and account security

Submit only information you are entitled to share. Do not provide wallet seed phrases, private keys, passwords, remote access credentials or payment card security codes through this website.

Keep original transaction records and communications. Before sending sensitive evidence or making any payment, verify the identity of the person contacting you and the written terms of any proposed work.

8. Privacy and external services

The Privacy Policy explains the handling of website enquiries. External websites, video players and other third-party services operate under their own terms and privacy policies.

A link or embedded service does not mean that its content, availability or performance is controlled by National Crypto Helpline.

9. Permitted use and website content

You may read and retain website materials for your own consideration of the service. Do not use the website to impersonate another person, submit unlawful material, interfere with access, probe for unauthorised access or misrepresent an affiliation.

Names, branding, text and media may be protected by intellectual property rights. Obtain permission where required before republishing or using them commercially.

10. Availability and applicable rights

The website may be updated, interrupted or unavailable. Information may need correction or further verification. Any responsibility connected with professional services is addressed in the relevant written engagement and under applicable law.

Nothing in these website terms is intended to exclude rights or protections that cannot lawfully be excluded. A jurisdiction or dispute procedure for an accepted engagement must be confirmed in its written terms.

11. Questions and updates

For questions about these terms, use the enquiry form on this website and raise the question with the analyst who responds. You may also write to the Ireland office published on the website: 45 Mayeston Ct, Mayeston Hall, Dublin 11, D11 C4AX, Ireland.

These website terms may be updated. The date above identifies the current version. Changes to a separately signed agreement are governed by that agreement and applicable law.