Privacy Policy

1. Scope and contact

This policy applies to information collected through drmez.com. References to “we”, “our” and “us” mean National Crypto Helpline, the practice identified on this website.

For a question or request about your information, use the website contact form and tell the analyst who contacts you that your request concerns privacy. You may also write to the Ireland office published on this website: 45 Mayeston Ct, Mayeston Hall, Dublin 11, D11 C4AX, Ireland.

2. Information you provide

The contact form asks for your first name, last name, email address and telephone number. The questionnaire records the type of matter, when it happened, the payment method, the approximate amount lost and any previous complaints or recovery actions.

Please provide only information relevant to your enquiry. Do not submit passwords, wallet seed phrases, private keys, payment card security codes or online banking login details.

3. Technical and location information

When you visit the website, the website host and services used by the page may receive technical information such as your IP address, browser, device information and the time of a request. Country lookup services use your IP address to suggest a telephone country code and identify an approximate country.

Links to this website may contain campaign information, including source, creative and account parameters. These parameters may accompany your enquiry to help identify how you reached the website.

4. How information is used

Information submitted through the website is used to receive your enquiry, review the preliminary facts, contact you about the matter and discuss whether further assessment is appropriate. Technical information supports website operation, troubleshooting and protection against misuse.

The questionnaire provides a preliminary indication based on your answers. It is not a completed investigation or a decision about any legal entitlement.

5. Grounds for processing

Where a legal basis is required, the basis depends on the purpose and applicable law. It may include taking steps at your request before an agreement, legitimate interests in responding to enquiries and operating the website, compliance with legal obligations, or consent where consent is required.

Where processing is based on consent, you may withdraw that consent for future processing by contacting us. Withdrawal does not affect processing that was lawful before withdrawal.

6. Sharing information

Your enquiry may be handled by personnel responsible for intake, relevant forensic or legal specialists, and service providers that support hosting, communications or case administration. Access should be limited to what is relevant to the purpose.

Information may also be disclosed where required by law or necessary to address a legal claim, fraud or a security incident. A separate engagement or confidentiality agreement may explain additional handling arrangements for an accepted matter.

7. International processing

The website can be accessed internationally, and external service providers or specialists may process information in countries other than your own. Privacy protections may differ between countries.

Where applicable law requires conditions or safeguards for an international transfer, those requirements apply. You can request further information about the handling of your particular enquiry using the contact route in section 1.

8. Retention

Enquiry information is retained for the purposes of responding to and administering the enquiry, subject to applicable recordkeeping requirements and the need to establish, exercise or defend legal claims. Retention may differ if a separate engagement is agreed.

You may request deletion. Whether information can be deleted immediately depends on any applicable obligations and the status of the matter.

9. Security and confidentiality

No website, email service or transmission method can guarantee complete security. Limit the information in your initial enquiry to what is needed for a preliminary review, and ask the analyst about an appropriate channel before sending sensitive documents.

Submitting the website form does not, by itself, create an attorney–client relationship or establish legal privilege. Any specific confidentiality or representation arrangements must be confirmed separately.

10. Cookies and external services

The cookie notice stores an acknowledgement in your browser so the notice is not repeatedly displayed. Both “Accept” and “Decline” dismiss the notice; the notice does not itself switch off embedded services. You can remove stored website data or manage cookies through your browser settings.

Video files and preview images are served directly from this website. The page uses Google Fonts and IP-based country lookup services provided through ipapi.co and ip-api.com. Requests to these external services may disclose your IP address and browser information. Their own privacy policies govern their handling of that information.

Questionnaire answers are held in the current page while you complete the form. They are sent with your contact details when you submit a valid enquiry. Reloading the page starts a new questionnaire.

11. Your rights and requests

Depending on your location and the applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to processing, or withdraw consent. You may also have the right to complain to the relevant data protection authority.

Use the contact route in section 1 to make a request. Include enough information to identify your enquiry, but do not send identity documents unless requested through an appropriate channel. Verification may be necessary before a request can be completed.

12. Children

This website and its enquiry service are intended for adults. If you believe a child has provided personal information, contact us so the matter can be reviewed and the information handled as appropriate.

13. Changes to this policy

This policy may be updated to reflect changes to the website, its services or applicable requirements. The date at the top identifies the latest version. Review the policy before providing additional information.